FAQ's

What's the expected delivery time?

We aim to process your order within 1-2 business days. Expected delivery within the Netherlands is 1-2 business days, the EU is 3-5 business days. Worldwide may take up to a maximum of 10 business days, depending on the local customs. We always provide you with a tracking code and cannot be held accountable for shipping delays through any carrier. You can always contact our Customer Care Team to get shipping updates.

For more info on shipping, please visit our shipping information page.

Can I track my order?

Once your order has been sent, you'll receive an email from us with a tracking code. Please inform us if you have any troubles with this at customercare@luneactive.com.      

Do you cover duties and taxes?

We are always looking for the best way to ship our packages to you. Unfortunately, we do not take account for duties and customs. Once the package arrived at the delivery address, an invoice will be sent by the carrier to the customer.

What payment methods do you accept?

We accept American Express, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Mastercard, Paypal, Visa, and Klarna Afterpay.

What happens if my package gets lost?

Please contact us at customercare@luneactive.com. We do everything we can to assist you if your package got lost in transport. However, we are not responsible for packages once the packages are handed over to the carrier and proof of delivery is generated.

How sustainable are your items?

We aim to have a 100% sustainable collection by 2024. Please see our About Sustainability page for more information.

What if my item is damaged, defective or incorrect?
First of all, we are sorry for the inconvenience if this happens. We kindly ask you to send an email with your order number to customercare@luneactive.com and include a picture of the damaged, defective or incorrect product. This way, we can come to a fitting solution.

I'm unsure about sizing?
We are happy to help you with finding your size. May you have questions about how to find your perfect fit, our Customer Care Team is more than happy to help you.

Our live chat is available on weekdays, from 9AM to 5PM (CET). If you need further assistance, please contact our Customer Care Team at customercare@luneactive.com.

Is my information kept private?
Lune Active takes the protection of our customers’ data very seriously. We will not share information with third parties that are involved directly in the processing and shipments of your order. Please visit our Privacy Policy for more detailed information.