Shipping

Where We Ship

We currently ship to Europe, the United Kingdom and Scandinavia.

Once your order is on its way, you’ll receive a confirmation email with tracking information so you can follow your Lune pieces every step of the way.

Shipping Rates

Enjoy complimentary shipping on European orders of €250 or more.

For orders below €250:

• Shipping within the Netherlands is available at a flat rate of €5

• Shipping to all other European countries is available at a flat rate of €10

• Shipping to the United Kingdom and Scandinavian countries is available at a flat rate of €15

Duties & Taxes

Orders shipped to the United Kingdom, Switzerland, and Scandinavian countries may be subject to local duties or import fees upon delivery.

These charges are determined by the destination country and are the responsibility of the customer.

When to Expect Your Order

We prepare orders with care; they are typically processed within 2–3 business days.

Once shipped, delivery generally takes approximately 2–3 business days, depending on your location.

We are currently experiencing a high volume of orders, and some shipments may take a little longer than usual to process or arrive. Our team is working closely with our shipping partners to move every order as quickly and carefully as possible.

Thank you for your patience and understanding. We can’t wait for your Lune pieces to reach you.

Questions about your order? Our Customer Care team is always happy to help at help@luneactive.com.

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Easy Returns

We want you to feel confident in every Lune Active purchase.

Should your order not be quite right, eligible items can be returned within 14 days of delivery. A $9 return fee applies to returns.

Return Guidelines

To help us process your return quickly, please ensure that your items are:

• Unworn and unwashed

• In their original condition

• Returned with all original tags attached

• Purchased directly from www.luneactive.com

Items discounted by 50% or more are final sale and are not eligible for returns, exchanges, or store credit.

Returns that do not meet these conditions may not be accepted.

Start Your Return

Ready to make a return? Click Return Portal to get started.

We recommend using a tracked shipping method so you can follow your package until it reaches us. Lune Active is not responsible for returns lost in transit.

Your Refund

Once your return has arrived and been approved, your refund will be issued to your original payment method within 2–10 business days.

Your financial institution may require additional processing time before the refund appears in your account.